Douglas Companies, Inc. prides itself in our Customer Service and Support. We believe that focusing on this aspect of our business sets us apart from our competitors. Great Customer Service means being able to accommodate our customers on the little things that our customers appreciate. We are proactive when working with our customers to address customer inquiries and in problem solving. We also offer many programs and services to grow our customers business. Please read below to learn more about these.
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SALES AND MARKETING SUPPORT
- Knowledgeable and Experienced Sales Representatives. Douglas Companies' Sales Representatives work with you as a partner to make your store a success by keeping you informed with the latest products and programs. Sales Representatives can assist you in order placement, merchandising support, and category management.
- Bi-Weekly Sales Promotions
- Monthly Sales Promotional Book Program
- Seasonal and Holiday Pre-Book Program
- WAM - A Retailer Accrual Program. WAM is a program designed by the leading convenience product Manufacturers and over twenty Wholesale Distributors located nationwide to promote programs for the convenience trade. WAM was developed exclusively for independents and small chains. It is an opportunity for the independent retailer to take advantage of promotions, shippers, displays and programs from major manufacturers.
- Food Service Programs
- Timely Deliveries
- Quick Response to Problems
- Electronic Fund Transfer
- Training Seminars
- Annual Spring Trade Show
MERCHANDISING SUPPORT
- Full-Time Merchandising Team. Our Merchandising Team will assist you in store layout and design. We will provide planogramming based on your region's demographics and item movement history.
- Store Design
- Store Set/Reset Assistance
- Shelf Labels
- Merchandising Racks
- Shelving Fixtures at Competitive Pricing
- Category Management
- Extensive Product Mix
- Competitive Pricing
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MANAGEMENT INFORMATION SERVICES
- Complete Internet Web Site Capability
- Electronic Ordering via MSI, Telxon or PC
- Customized Retail Pricing
- Monthly Order Catalog
- Historical Order Guides
- Velocity and Profit Reports
- Product Ranking Reports
- Customized Invoicing
- UPC Information
